Despite the current situation we continue to deliver your orders.



1. Terms and conditions of use of the site and the services offered.

Use of the site full acceptance of the following general conditions of use. These Terms of Use may be modified or supplemented at any time by users of the Site are therefore invited to consult them on a regular basis.

This site is normally accessible to users at any time. An interruption due to technical maintenance can however be decided by Patrick POLBOS Orchids, who will inform users when they log on to the site.

The site is updated regularly by Patrick POLBOS. In the same way, the legal mentions can be changed at any time: they are nevertheless binding on the user who is asked to refer to them as often as possible in order to read them.


2. Description of the supplied services.

The site is intended to provide information on all the activities of the company.

Patrick POLBOS Orchids strives to provide on-site information as accurate as possible. However, it shall not be held liable for any omissions, inaccuracies or deficiencies in the update, whether by reason of its act or by virtue of the third parties providing it with such information.

All information indicated on the website are for information purposes, and are subject to change. In addition, the information on the site are not exhaustive. They are given subject to changes that have been made since they were posted.


3. Contractual limitations on technical data.

The site uses JavaScript technology.

The website shall not be liable for any material damage related to the use of the website. In addition, the user of the site undertakes to access the site in use compatible generation material, otherwise, especially with browsers that are too old, the user will be asked to make an update.

The user must also have equipment that does not contain viruses.


4. Intellectual property and forgeries.

Patrick POLBOS Orchids owns the intellectual property rights or holds the rights of use on all elements accessible on the site, including texts, images, graphics, logo, icons, sounds, software.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, unless prior written authorization is given by: Patrick POLBOS Orchids.

Any unauthorized use of the site or any of the elements contained therein shall be considered to constitute an infringement and potentially prosecuted in accordance with the provisions of Articles L.335-2 and following of the Code of Intellectual Property.

These rules also apply to the various tools available to the user such as the blog and the photo gallery.


5. Limitations of liability.

Patrick POLBOS Orchids will not be liable for direct and indirect damage to the user’s equipment during access to the, and resulting either from the use of equipment which does not meet the specifications specified in point 3, or from the appearance of a bug or incompatibility.

Patrick POLBOS Orchids will also not be liable for indirect damages (such as market loss or loss of chance) resulting from the use of the site

Interactive spaces (possibility to ask questions in the contact space or by Chat) are available to users. Patrick POLBOS Orchids reserves the right to delete, without prior notice, any content deposited in this space which would contravene the applicable legislation in France, in particular the data protection provisions. Where appropriate, Patrick POLBOS Orchids also reserves the right to call into question the civil and/or criminal liability of the user, in particular in the case of messages of a racist, offensive, defamatory nature, or pornographic, regardless of the medium used (text, photograph, etc.).

These rules also apply to the various tools available to the user such as the blog and the photo gallery.


6. Management of the personal data.

In France, personal data are protected in particular by Law No. 78-87 of 6 January 1978, Law No. 2004-801 of 6 August 2004, Article L. 226-13 of the Criminal Code and the European Directive of 24 October 1995.

On the occasion of the use of the site, can be collected: the URL of links through which the user accessed the site, user’s access provider, user’s Internet Protocol (IP) address.

In any case Patrick POLBOS Orchids collects personal information about the user only for the need of certain services offered by the site The user shall provide such information in full knowledge of the facts, in particular when he makes his own entry. It is then specified to the user of the site or not this information is required.

In accordance with the provisions of Articles 38 et seq of Law 78-17 of 6 January 1978 on data processing, files and freedoms, every user has a right of access, rectification and opposition to the personal data concerning him, by making his written and signed request, accompanied by a copy of the identity document with the signature of the holder of the document, specifying the address to which the response is to be sent.

No personal information of the site user is published without the knowledge of the user, exchanged, transferred, assigned or sold on any medium to third parties. Only the assumption of the takeover of Patrick POLBOS Orchids and its rights would allow the transmission of said information to the potential purchaser who would in turn be held to the same obligation of preservation and modification of the data vis-à-vis of the user of the site

Very attached to the protection of this data and its customers here named "users" Patrick POLBOS Orchids undertakes never to transmit any personal information whatsoever, on this basis, the above-mentioned site is declared to the CNIL under number 1741218 v 0.

The databases are protected by the provisions of the Law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.


7. Hypertext links and cookies.

The site contains a number of hyperlinks to other sites, implemented with the permission of Patrick POLBOS Orchids. However, Patrick POLBOS Orchids does not have the opportunity to verify the content of the sites so visited, and will therefore assume no responsibility for this fact.

The browsing on the site is likely to cause the installation of cookies(s) on the user’s computer. A cookie is a small file, which does not allow the identification of the user, but which saves information relating to the navigation of a computer on a site. The data obtained in this way are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance.

Refusal to install a cookie may result in the inability to access certain services.

In accordance with Ordinance no. 2011-1012 of 24 August 2011 on tracers and cookies, the user can however configure his computer to refuse the installation of cookies, in this case see the impacts and procedures to follow in the chapter  Directive Européenne cookies.


8.Goods sold on the site.

Any product sold on the site is deemed viable, of quality and appearance equivalent to the photograph published on the site.

In accordance with the Commercial Code and the "Hamon" law, you have a right of withdrawal of 14 days for eligible products, see the chapter Delivery and return.

In the unlikely but still possible hypothesis of an out-of-stock product, you are informed directly on the website before order and will then be delivered within the time indicated on the product page, in accordance with the law known as "Hamon" this period shall in no case exceed the 30 days.

In the event of a stock deviation, a message will be sent to you within 24 hours informing you of the replenishment period (always less than 30 days) and offering you the possible refund of your order.

For all cases leading to a refund, it will be effective within 14 days maximum in accordance with the so-called "Hamon" law.

All the photos on the website are only representative and, in view of the evolutionary nature of our products, are by no means contractual.


9. Deliveries and returns.

The delivery and return conditions are defined in the page Delivery and returns.


10.Litigation management

In the event of a request to return refused by Patrick POLBOS Orchids  or any other dispute, in accordance with the consumer code, you have the opportunity to contact online dispute resolution site of the European commission


Last modification on 23/05/2020