Despite the current situation we continue to deliver your orders.

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Cookies RGPD Act

On our site, we collect data about you in order to send you, directly or through our partners, personalised communications and advertisements, and for many other purposes.

What are these cookies for?
Lots of things! To enable essential site functions such as your language, shopping cart, but also to measure our audience to improve your experience

Before continuing your navigation, we invite you to communicate your preferences below either by clicking on the "I accept" button which will validate the use of all the Cookies of this site or by clicking on the "Configure" button which will allow you to accept each type of Cookies one by one.

Please note that if you do not accept the necessary cookies, you will not be able to use this site. These cookies are automatically accepted (their list is only informative), if you wish to refuse them you must leave this site.
For more information, see our policy on the European Cookies Directive by clicking on the link below the accept button

What if I change my mind!
No worries, just go to your customer account, section "Your cookie settings" and modify your choices

Necessary cookies
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Cookie name Provider Purpose Expiry
laravel_session www.patrickpolbosorchids.fr Cookie used to identify a session instance for the user. 1 day
PHP_SESSID www.patrickpolbosorchids.fr This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. Session
PrestaShop-# www.patrickpolbosorchids.fr This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification. 19 Days
rc::a Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent
rc::b Google This Cookie is used to distinguish humans from robots Session
rc::c Google This cookie is used to distinguish between humans and bots. Session
_grecaptcha Google.com This cookie is used to distinguish between humans and robots. This is beneficial for the site to create valid reports on its usage. 179 Days
__cfduid Crisp Chat Technical cookies required by CDN provider Cloudflare, to ensure that websites visitors connecting the Crisp Chat are routed to the same server everytime when going to your website. It makes the chatbox loading faster 30 days
Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Cookie name Provider Purpose Expiry
fr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
NID Google Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. 6 months
tr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session
zte# patrickpolbosorchids.fr Stores a Zoopin Live Chat ID that recognizes a device when visited during a chat session Session
_fbp Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
_zlcmid patrickpolbosorchids.fr Maintains the configuration of user settings through page requests 1 year
Performance cookies
Cookies used specifically for gathering data on how visitors use a website, which pages of a website are visited most often, or if they get error messages on web pages. These cookies monitor only the performance of the site as the user interacts with it. These cookies don’t collect identifiable information on visitors, which means all the data collected is anonymous and only used to improve the functionality of a website.
Cookie name Provider Purpose Expiry
AWSALBCORS Smartsupp Generated by AWS (Amazon Web Services), needed for sending the requests to the server correctly 7 days
Statistic cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Cookie name Provider Purpose Expiry
collect Google It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels. Session
r/collect Google It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels. Session
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gat Google Used by Google Analytics to throttle request rate 1 day
_gat Google Used by Google Analytics to radically reduce the rate of queries 1 Day
_gat_gtag_UA_* Google Used to throttle request rate. 1 minute
_gd# Google This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser. Session
_gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day
_utm.gif google-analytics.com This Cookie is used to determine what type of device or browser the visitor is using; this allows the site to be formatted accordingly Session
_utma patrickpolbosorchids.fr Collects data on the number of times a user has visited the website and the dates of the first and most recent visits. Used by Google Analytics 2 Years
_utmb patrickpolbosorchids.fr Records a time stamp of the exact moment the user accesses the site. Used by Google Analytics to calculate the duration of a website visit 1 Day
_utmc patrickpolbosorchids.fr Records a time stamp of the exact moment the user exits the site. Used by Google Analytics to calculate the duration of a website visit Session
_utmt patrickpolbosorchids.fr Used to slow down the speed of requests sent to the server 1 Day
_utmz patrickpolbosorchids.fr Collects data on user origin, search engine, link clicked and criteria used. Used by Google Analytics 6 Month
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GENERAL CONDITIONS OF SALE

1. Terms and conditions of use of the site and the services offered.

Use of the site www.patrickpolbosorchids.fr/boutiqueimplies full acceptance of the following general conditions of use. These Terms of Use may be modified or supplemented at any time by users of the Site www.patrickpolbosorchids.fr/boutique are therefore invited to consult them on a regular basis.

This site is normally accessible to users at any time. An interruption due to technical maintenance can however be decided by Patrick POLBOS Orchids, who will inform users when they log on to the site.

The site www.patrickpolbosorchids.fr/boutique is updated regularly by Patrick POLBOS. In the same way, the legal mentions can be changed at any time: they are nevertheless binding on the user who is asked to refer to them as often as possible in order to read them.

 

2. Description of the supplied services.

The site www.patrickpolbosorchids.fr/boutique is intended to provide information on all the activities of the company.

Patrick POLBOS Orchids strives to provide on-site www.patrickpolbosorchids.fr/boutique information as accurate as possible. However, it shall not be held liable for any omissions, inaccuracies or deficiencies in the update, whether by reason of its act or by virtue of the third parties providing it with such information.

All information indicated on the website www.patrickpolbosorchids.fr/boutique are for information purposes, and are subject to change. In addition, the information on the site www.patrickpolbosorchids.fr/boutique are not exhaustive. They are given subject to changes that have been made since they were posted.

 

3. Contractual limitations on technical data.

The site uses JavaScript technology.

The website shall not be liable for any material damage related to the use of the website. In addition, the user of the site undertakes to access the site in use compatible generation material, otherwise, especially with browsers that are too old, the user will be asked to make an update.

The user must also have equipment that does not contain viruses.

 

4. Intellectual property and forgeries.

Patrick POLBOS Orchids owns the intellectual property rights or holds the rights of use on all elements accessible on the site, including texts, images, graphics, logo, icons, sounds, software.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, unless prior written authorization is given by: Patrick POLBOS Orchids.

Any unauthorized use of the site or any of the elements contained therein shall be considered to constitute an infringement and potentially prosecuted in accordance with the provisions of Articles L.335-2 and following of the Code of Intellectual Property.

These rules also apply to the various tools available to the user such as the blog and the photo gallery.

 

5. Limitations of liability.

Patrick POLBOS Orchids will not be liable for direct and indirect damage to the user’s equipment during access to the sitewww.patrickpolbosorchids.fr/boutique, and resulting either from the use of equipment which does not meet the specifications specified in point 3, or from the appearance of a bug or incompatibility.

Patrick POLBOS Orchids will also not be liable for indirect damages (such as market loss or loss of chance) resulting from the use of the site www.patrickpolbosorchids.fr/boutique.

Interactive spaces (possibility to ask questions in the contact space or by Chat) are available to users. Patrick POLBOS Orchids reserves the right to delete, without prior notice, any content deposited in this space which would contravene the applicable legislation in France, in particular the data protection provisions. Where appropriate, Patrick POLBOS Orchids also reserves the right to call into question the civil and/or criminal liability of the user, in particular in the case of messages of a racist, offensive, defamatory nature, or pornographic, regardless of the medium used (text, photograph, etc.).

These rules also apply to the various tools available to the user such as the blog and the photo gallery.

 

6. Management of the personal data.

In France, personal data are protected in particular by Law No. 78-87 of 6 January 1978, Law No. 2004-801 of 6 August 2004, Article L. 226-13 of the Criminal Code and the European Directive of 24 October 1995.

On the occasion of the use of the site www.patrickpolbosorchids.fr/boutique, can be collected: the URL of links through which the user accessed the site www.patrickpolbosorchids.fr/boutique, user’s access provider, user’s Internet Protocol (IP) address.

In any case Patrick POLBOS Orchids collects personal information about the user only for the need of certain services offered by the site www.patrickpolbosorchids.fr/boutique. The user shall provide such information in full knowledge of the facts, in particular when he makes his own entry. It is then specified to the user of the site www.patrickpolbosorchids.fr/boutiquewhether or not this information is required.

In accordance with the provisions of Articles 38 et seq of Law 78-17 of 6 January 1978 on data processing, files and freedoms, every user has a right of access, rectification and opposition to the personal data concerning him, by making his written and signed request, accompanied by a copy of the identity document with the signature of the holder of the document, specifying the address to which the response is to be sent.

No personal information of the site user www.patrickpolbosorchids.fr/boutique is published without the knowledge of the user, exchanged, transferred, assigned or sold on any medium to third parties. Only the assumption of the takeover of Patrick POLBOS Orchids and its rights would allow the transmission of said information to the potential purchaser who would in turn be held to the same obligation of preservation and modification of the data vis-à-vis of the user of the site www.patrickpolbosorchids.fr/boutique.

Very attached to the protection of this data and its customers here named "users" Patrick POLBOS Orchids undertakes never to transmit any personal information whatsoever, on this basis, the above-mentioned site is declared to the CNIL under number 1741218 v 0.

The databases are protected by the provisions of the Law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.

 

7. Hypertext links and cookies.

The site www.patrickpolbosorchids.fr/boutique contains a number of hyperlinks to other sites, implemented with the permission of Patrick POLBOS Orchids. However, Patrick POLBOS Orchids does not have the opportunity to verify the content of the sites so visited, and will therefore assume no responsibility for this fact.

The browsing on the site www.patrickpolbosorchids.fr/boutique is likely to cause the installation of cookies(s) on the user’s computer. A cookie is a small file, which does not allow the identification of the user, but which saves information relating to the navigation of a computer on a site. The data obtained in this way are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance.

Refusal to install a cookie may result in the inability to access certain services.

In accordance with Ordinance no. 2011-1012 of 24 August 2011 on tracers and cookies, the user can however configure his computer to refuse the installation of cookies, in this case see the impacts and procedures to follow in the chapter  Directive Européenne cookies.

 

8.Goods sold on the site.

Any product sold on the site is deemed viable, of quality and appearance equivalent to the photograph published on the site.

In accordance with the Commercial Code and the "Hamon" law, you have a right of withdrawal of 14 days for eligible products, see the chapter Delivery and return.

In the unlikely but still possible hypothesis of an out-of-stock product, you are informed directly on the website before order and will then be delivered within the time indicated on the product page, in accordance with the law known as "Hamon" this period shall in no case exceed the 30 days.

In the event of a stock deviation, a message will be sent to you within 24 hours informing you of the replenishment period (always less than 30 days) and offering you the possible refund of your order.

For all cases leading to a refund, it will be effective within 14 days maximum in accordance with the so-called "Hamon" law.

All the photos on the website are only representative and, in view of the evolutionary nature of our products, are by no means contractual.

 

9. Deliveries and returns.

The delivery and return conditions are defined in the page Delivery and returns.

 

10.Litigation management

In the event of a request to return refused by Patrick POLBOS Orchids  or any other dispute, in accordance with the consumer code, you have the opportunity to contact online dispute resolution site of the European commission

 

Last modification on 23/05/2020